FAQs

Frequently Asked Questions

General

  • What is the Bridgestone Manufacturer Warranty?
    Tyres are an important purchase, so we offer several warranties to cover your tyres and give you peace of mind.

    If you buy one of our tyres in Australia from an authorised Bridgestone dealer, your tyres are eligible for assessment under our manufacturer warranty. This warranty covers you for the life of your tyres.

    Assessments are completed by a trained professional from our technical team. If we’re unable to assess your tyres in store, you’ll need to surrender your tyres in order to proceed with the claim. Find your nearest Bridgestone store to find out more.

    Along with our manufacturer’s warranty, we also offer a number of other warranties depending on the type of tyres you have purchased.
  • Why should I buy Bridgestone tyres?
    At Bridgestone, our commitment to quality and safety sits at the heart of everything we do. We invest over $800 million every year researching and developing tyres, and test the performance of more than 10,000 tyres each day. With our dedication to your driving experience, it’s no wonder we’re Australia’s most trusted tyre brand. From the outstanding performance of our tyres, to our expert mechanics and friendly staff, you’re in safe hands with us. Find out more about us.
  • What is the Bridgestone Road Hazard Warranty?
    Customers who purchase two or more Bridgestone or Firestone passenger or run flat tyres from a Bridgestone store are eligible for our Bridgestone Road Hazard Warranty, subject to terms and conditions”.

    This warranty covers your tyres from accidental damage including:
    • Irreparable punctures
    • Gutter damage
    • Damage from potholes or uneven roads
    • Breaks or cuts from foreign objects on the road

    If your tyre is under 10% worn, it will be replaced free of charge. If it is over 10% worn, it will be replaced at a pro-rata cost.
    Find out more about Road Hazard Warranty.
  • What is the Bridgestone Wear Life Guarantee?
    The Bridgestone Wear Life Guarantee is available to customers who purchase four or more Bridgestone Turanza Serenity Plus tyres and have a wheel alignment in the same transaction, subject to terms and conditions”..

    Under our guarantee, if your tyres wear out before travelling 50,000km, we will provide you with pro-rata credit towards the cost of replacement tyres. To make a claim under the Bridgestone Wear Life Guarantee, contact your local Bridgestone store. Find your nearest Bridgestone store.

    It’s important to remember that good general vehicle and tyre maintenance will be taken into consideration when we assess a warranty claim. Make sure your tyres are correctly inflated and well aligned, to maximise your tyre life. As well as this, minimum legal tyre tread depth in Australia is 1.6mm, and warranty claims on tyres with less than 1.6mm of tread remaining will not be successful.
  • How can I find my nearest Bridgestone Store?
    Find your local store by calling us on 131 229 or use our store finder.

Choosing products

  • What do I do if I can’t find my tyre size?
    While we may not provide every size variation, our range is constantly being updated and we may stock tyre sizes that aren’t displayed on our website. If you can’t find the size you are looking for, ask your local store whether they can find it for you. Call 131 229 or search for your nearest Bridgestone store.
  • What is the Uniform Tyre Quality Grade (UTQG) standard?
    The UTQG is a USA Department of Transport standard that helps customers compare tyre performance in terms of tread, traction and temperature. Passenger tyres manufactured or sold in the USA are required to be tested and the sidewall labelled to comply with this standard. While the standards are a good indicator provide a reference they are not a guarantee and it is important to keep in mind that tyre performance will vary depending on road conditions and use.
  • What do the tread, traction and temperature ratings on my tyre mean?
    Tread, traction and temperature ratings are known as the Universal Tire Quality Grading (UTQG) standard. They represent comparative ratings based on tyre performance when tested under controlled conditions on specific government test courses

    Treadwear: The wear rate of a tyre. The higher the number, the better the treadwear compared to other tyres in the test. For example, the wear rate of the Bridgestone Potenza RE003 is 220.

    Traction: The ability of a tyre to stop on wet payment. This rating carries a code of, "A," "B," or "C", with "A" signifying the highest traction efficient.

    Temperature: A tyre’s resistance to heat generation. A tyre’s heat resistance is determined by its ability to dissipate heat. This rating carries a code of "A," "B," or "C," with "A" signifying the highest level of heat dissipation.

    It is important to keep in mind that these ratings are determined by each manufacturer. While they are a great tool for comparing similar tyres from the same manufacturer, results when comparing tyres from different manufacturers may be inconsistent.

    Real life tyre performance is also dependent on road conditions, the type of vehicle and how your vehicle is driven. These variables may not be accounted for in a controlled testing environment.
  • How can I find tyres that are no longer in stock?
    If you’re looking for a tyre we no longer sell, get in touch with your local Bridgestone store. One of our team will be able to find you a suitable alternative, or place an order on your behalf if required. Call 131 229 or search for your nearest Bridgestone store.
  • How long will my tyres last?
    You are legally required to replace your tyres when the tyre tread depth wears below 1.6mm. This will occur when your tyre wears level with the Tread-wear Indicators (TWI’s) positioned in the main tread grooves of your tyres. If your tread depth is below 3mm, you may also wish to replace your tyres to ensure better handling on the road.

    If a tyre is older than 5 years from the date of manufacture it should be checked by a tyre professional each year for signs of age degradation. Tyres older than 10 years should be replaced regardless of wear. Your tyre dealer will be able to tell the age of a tyre from the serial number on the sidewall.
    Find out more about changing tyres.
  • How often should I change my tyres?
    You are legally required to replace your tyres when the tyre tread depth wears below 1.6mm. This will occur when your tyre wears level with the Tread-wear Indicators (TWI’s) positioned in the main tread grooves of your tyres. If your tread depth is below 3mm, you may also wish to replace your tyres to ensure better handling on the road.

    If a tyre is older than 5 years from the date of manufacture it should be checked by a tyre professional each year for signs of age degradation. Tyres older than 10 years should be replaced regardless of wear. Your tyre dealer will be able to tell the age of a tyre from the serial number on the sidewall.
    Find out more about changing tyres.
  • How can I extend the wear life of my tyres?
    Maintaining your tyres and vehicle properly will allow you to maximise the wear life of your tyres. This means regularly checking and correcting your tyre pressure and wheel alignment, and rotating your tyres as required. Find out more about caring for your tyres.
  • How much air should I put in my tyres?
    We recommend you inflate your tyres to the manufacturer’s recommended tyre pressure. You can find this information on the driver’s side door frame, inside the fuel door, in the glove box, or in your car’s manual. Find out about tyre inflation pressure.
  • What are nitrogen tyres? Why should I consider nitrogen inflation?
    Nitrogen tyre inflation helps maintain tyre pressure, as well as delivering benefits for everyday driving such as better tyre life, and better fuel economy. As nitrogen molecules are significantly bigger than oxygen molecules, they reduce leakage to provide lasting tyre pressure.

    Nitrogen inflation is not restricted to specific tyres and can be used on any air filled tyre. Talk to your local Bridgestone store to find out whether nitrogen inflation can help improve the performance of your tyres.
  • What is rolling resistance in a tyre?
    The rolling resistance of a tyre is the power needed to roll that tyre along the road. A ‘low rolling resistance’ tyre such as one from the Bridgestone Ecopia range will require less power to roll along the road, so has the potential to provide better fuel-economy for your car.
  • What is run flat technology?
    Run Flat tyres are designed to be capable of operating for a limited distance without air. If a puncture occurs, Run Flat tyres will allow you to keep control over your car, and drive to a safe place. In normal operation RFT tyres still require inflation to the pressure shown on the vehicle tyre placard. Not all vehicles can be fitted with Run Flat Tyres.

    Find out more about our Run Flat Technology.
  • What tyre size should I choose for my car?
    We recommend you choose the tyre size identified by your car’s manufacturer on your vehicle tyre placard. Changing your tyre size from the manufacturer’s standard may mean your car is no longer roadworthy, and might not be covered by your insurance. Use our tyre size calculator to find the right tyre size for your vehicle.
  • How do you determine which tyres fit my vehicle?
    We use your vehicle’s original tyre size to determine which tyres fit your vehicle. If you use our online tyre size calculator, it’s important that you enter your vehicle’s make, model, and year correctly. You may also search for tyres using your vehicle’s registration or tyre size.
  • What do the numbers on the sidewall of my tyre mean?
    The sidewall of your tyre is the part between the edge of the wheel and the tread. If you look closely at the sidewall, you will notice a series of numbers that give you important information about your tyre’s specifications.
    • Width
    • Aspect
    • Rim Size
    • Load
    • Speed
    The section width of your tyre in millimetres.
    The sidewall height measured from the base of the tread to the rim. This number represents a percentage of the tread width. Low profile tyres have smaller aspect ratio percentages.
    The diameter of the wheel rim in inches. This is the size you will need to choose if you are buying wheels for an existing tyre.
    The maximum load capacity at which your tyre can be safely operated. This is subject to your tyre being in sound condition, correctly fitted and inflated at the recommended pressure.
    A code indicating the speed at which your tyre can be safely operated. Again, this is subject to your tyre being in sound condition, correctly fitted and inflated at the recommended pressure.

Online shopping

  • How do I buy tyres online?
    You can buy your tyres online from us in four simple steps:
    1. Find your tyres online. Search for tyres on our website by registration, size, or vehicle. Select the tyres you wish to purchase from our extensive range.
    2. Book an appointment to fit your tyres at your nearest Bridgestone store. Enter your postcode and suburb to find your nearest store, along with your preferred time and date.
    3. Buy online or pay in store. Buy your tyres online with a credit card or Zip Pay, or pay in store at the time of your booking.
    4. Get your tyres fitted for free. Your tyres will be fitted for free at your chosen Bridgestone store.
  • I want to change my wheel size. How do you know which tyre and wheel combinations will fit my vehicle?
    The details you entered about your vehicle to search for tyres online provide us with the information we need to determine which tyres are best suited for your car. The tyre placard inside your car will also provide you with information about optional sizes that can be fitted. We will not fit tyres in sizes that are not suited to your car, as this may compromise your safety. To talk about your options, please contact your nearest Bridgestone store.
  • Can you send my tyres to me?
    When you buy tyres from us, they must be fitted by an expert at your selected Bridgestone store. We do not deliver tyres to a personal address.
  • I don’t have a credit card. Can I still buy online?
    Yes! You can choose to pay using Zip Pay, which offers a range of payment methods.

    Alternatively, you can choose to pay for your tyres in store. Select your tyres and book an appointment time to have them fitted at the Bridgestone store of your choice. Once you’ve booked your appointment, we’ll send you a booking confirmation which will include the payment required for your tyres when you are in store.
  • What if something is wrong after I place my order?
    If there is something wrong with the tyre you have chosen, your order can be amended to a different product more suited to your car. Contact the Bridgestone store listed on your booking confirmation or invoice if you would like to discuss a change to your order. A full refund will be offered if we cannot find tyres suitable for your vehicle.
  • Can I change the time of my booking?
    If you can no longer make your appointment time, please contact the store using the phone number listed on your booking confirmation. Alternatively, use the store finder to find the phone number of your selected store or call 131 229.
  • Do you offer gift cards?
    Unfortunately, we do not sell gift cards.
  • Are fleet and commercial account customers able to purchase online?
    We currently don’t offer fleet or commercial pricing online, however we would be happy to help you in store. Call 131 229 or search for your nearest Bridgestone store.
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